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When the Customer Is Flat-Out Wrong September 14, 2009

Posted by n2ition0709 in Uncategorized.
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“There’s an insane obsession with customer service,” says Alan Weiss at Summit Consulting, near Providence, Rhode Island. “If businesses stopped focusing only on layoffs and customer service and took a tight, disciplined look, they’d improve performance and profits.”

http://businessonmain.msn.com/knowledgeexchange/articles/salesandmarketing.aspx?cp-documentid=19048338&source=msneditorial&gt1=25049

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